Job Title Workshop Team Leader

Location: DVS Office, Cardiff

Role Summary The workshop Team Leader responsible for the day to day effective and efficient running of the workshop at DVS main office. Our workshop is split into 2 sections: 1) installing hard drives into units and updating to the latest firmware), 2) Pre-configuration (setting up recorders to customer specification). This position will report into the Warehouse and Workshop Manager.

Main Responsibilities
• Supervise and support all areas of the workshop, with a focus on improving efficiency and profitability of the services provided by the workshop
• Manage and organise the workflow in a productive and efficient manner within the workshops
• Ensure the workshop staff understand their role, performance targets and goals
• Ensuring Individual 1-2-1 meetings monthly are completed for the team
• Ensure the team have adequate training to perform their role efficiently
• Managing and recording of stock and equipment in the workshop areas
• Provide support to the team in their roles
• Dealing with and resolving customer and other department queries and issues in a professional manner
• Monitor employee and department productivity and provide solutions for improvement
• Drive to improve the team’s technical and other role related knowledge
• Maintaining a safe working environment
• Develop good customer relations
• Maintaining the DVS brand
• Maintain attendance and individual performance records
• Ensure adherence to company policy and procedures

Key Attributes

• Excellent interpersonal, customer service, organisational and communication skills
• The ability to lead a team and motivate people
• Excellent analytical and problem solving, even under pressure
• Excellent attention to detail
• Strong personality with the ability to influence people
• Able to work in a time sensitive environment, manage and meet deadlines
• A drive to learn and keep yourself and the team up to date with new processes and technical advancements
• A positive, can-do attitude


• Excellent professionalism and customer service
• Some knowledge of basic computing, IT literate
• Track record of leading a team to success
• Industry knowledge is a positive but not essential
• Proven experience in a supervisory or relevant role

To apply, please email your CV and covering letter to;