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Renowned for our technical support, our reputation for always delivering an unrivalled experience is something we are extremely proud of
DVS has over 20 years of technical support experience within the CCTV field and is recognised as one of the best in the industry. Our qualified support staff provide the best service possible with quick responses and flexibility for our customer’s needs. We treat each case individually and understand the importance of your query; we constantly strive for a quick resolution every time.
If you can’t find what you are looking for online, call our Award Winning in-house support team on 02920 455512
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How to log a Tech Call online
At DVS, we’re constantly looking for ways to improve our customer experience and we know that time is very precious to installers, so know you can now log a Tech Call online. Then one of our Technical Engineers will get back to you. To find out how easy it is to Log a Tech Call online, check out the video below:
DVS Remote Support
Downloads and Knowledge Centre
Welcome to the Downloads & Knowledge section of our website. Here you will find helpful items to download which will include tools, firmware, knowledge articles etc. If you have any feedback or recommendations please email technical@dvs.co.uk
Hik-Connect Guides
The Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP cameras which support Cloud P2P function and allows you to live view your cameras remotely. All you need to do is create an account and add a device into the account, then you can enjoy the real-time video from cameras on a global scale. It also allows you to play back recorded videos and if the motion detection alarm of your device is triggered, you can get an instant message notification from Hik-connect app.
Please find below a collection of helpful PDF guides and how to videos to support your Hik-Connect setups. If you are an existing DVS customer and need any further support, please contact the DVS technical support team on 02920 455 512 or email technical@dvs.co.uk