Hikvision launches extended 5-Year Warranty
24th November 2020
General
Hikvision launches extended 5-Year Warranty
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Hikvision, an IoT solution provider with video as its core competency, has launched a new 5-year Warranty on premium project products in the UK & Ireland to further support customers and make project maintenance easier and more cost-effective.

Hikvision takes quality seriously and puts a lot of effort into ensuring our products are both innovative and reliable. To give customers greater peace of mind, the 5-year Warranty will be added for premium project product lines, like DeepinView and Ultra Series cameras, DeepinMind and Ultra Series NVRs; and Thermal Products (*excludes Temperature Screening products) from 1 January 2020. Click here for a full list of relevant products.

Most Hikvision products come with a standard 3-year warranty, but Hikvision recognises the value of extra support to help customers with managing projects and costs. For this reason, relevant products shipped from Hikvision to the original purchaser from 1 January 2020 will automatically have a guarantee of five years in total. This extended warranty also applies to purchases of these products going forward.

 

 

 

 

Terms and Conditions
All terms and conditions as to warranty services remain unchanged, except for the expiry date. These terms and conditions include but not limited to RMA policy, Regulations of Overseas Extended Warranty Policy For Hikvision UK & Ireland.

Subject to the warranty terms, the 5-year warranty applies to relevant products which are shipped from Hikvision to the original purchaser from 1 January 2020. For the avoidance of doubt, to qualify 5-year warranty, the delivery of the products by Hikvision to the port of shipment to the first purchaser shall be no earlier than 1 January 2020. This date shall be specified in the purchasing orders/invoice.

Hikvision reserves the right to amend and/or terminate this extended warranty at any time without incurring any liability whatsoever.

““At Hikvision we have a proactive Product Quality Life Cycle to ensure our products are fit-for-purpose and reliable. By providing the extended 5-Year Warranty period we are providing our customers with the assurance of quality and reliability, delivering peace of mind and a stronger partnership as a result””

Gary Harmer
Hikvision UK & Ireland Sales Director