1) Contact our Technical Department to discuss the fault first

a) Online – https://www.dvs.co.uk/request-tech-call-back/
b) email – technical@dvs.co.uk or
c) phone – 02920 455512 to discuss the fault.

Many issues are resolved remotely by our team within minutes and save our customers lots of time.

All non-returnable products, any specialist items purchased at a customer’s request, customised items, non-stocked items are exempt from the advance replacement offer and will have to go through the standard warranty repair service, or reordered and replaced on arrival of goods.

Types of Warranty:

– As Per Manufacturer’s Warranty. This can usually be found in the product’s description on the DVS Price List or on the Product Listing on the DVS website. Still not sure? Get in contact with the details above.

– Refurbished stock: 12 Month’s Warranty.
The warranty covers failure of equipment due to design & manufacturing faults and does not cover any defect arising from mishandling, incorrect installation or any improper use of the product. Any damage, modifying of the device and serial numbers, cables or opening of sealed units will invalidate any warranty.

2) Obtain your Returns number

If the issue cannot be resolved, complete the returns information under the support section on our website or click the Returns button below to apply for a Returns Number (all returns must be accompanied by a valid Returns Number or they cannot be processed):

Your Returns Number will be emailed to you usual within 24hrs.
Returns Numbers are only valid for 14 days from the returns number requested date.

3) Return the product to DVS

Return of the product(s) using the following address:

Returns department, DVS LTD Unit 3, Neptune Point, Vanguard Way, Cardiff, CF24 5PG, United Kingdom.

All products returned must be accompanied by the returns form and a valid Returns Number. The returns form must be securely affixed to the top of the box the goods are being returned in.

All returned items must be packed carefully to avoid damage during transit and supplied with all original leads, connectors, manuals and accessories. If possible, please use the original packaging. Any items received damaged in transit or in an unsatisfactory condition will not be covered under warranty. DVS Ltd will not be liable for any loss or damage incurred during transit. Any goods received without a returns form attached may not be processed and items returned to sender at your cost.

4) After goods received at DVS.

It is our intention to process returns within 5 days of receipt of goods at DVS.

The Returns Number does not guarantee that you will receive a warranty service repair, replacement, or that a credit will be approved.

After the faulty equipment has been tested, we will at our discretion, repair or replace with the same, or a product with equivalent specifications, or fully/part refund the value of the product.

If the product is outside the warranty period, is returned damaged, has no fault found or falls outside of the warranty terms, a repair or replacement may be supplied for an agreed charge. If we do not get a response, your goods can be returned to you subject to a minimum delivery charge.