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DVS STRENGTHENS THEIR TECHNICAL DEPARTMENT

09.04.15

John Vine, Returns Coordinator at DVS

As DVS Ltd grows we are keen to develop our level of service in an attempt to improve our already superlative pre & post-sales support.


We put our customers’ needs and feedback at the forefront of all business decisions and as such – we have expanded our Technical Support Team. 
 


We are happy to introduce you to our new returns coordinator, John Vine. John’s role involves dealing with any returns we receive, diagnosing and resolving faults, issuing replacements and liaising with customers. John has been in training for a number of weeks and we are confident in his ability to provide the #teamdvs impeccable service.
 

 

Angelo Febbo, Technical Team Leader at DVS

John has joined DVS to replace Ashley Howe in the Returns Department. We have seen Ashley’s technical knowledge flourish since his start at DVS, making his move to our Technical Support Team an easy decision. Ashley will now be aiding our customers with their technical needs.
 


This month we have also seen Angelo Febbo promoted to Technical Team Leader. Within his role he will be supporting the workshop team, technical apprentices and returns department alongside the Technical Manager, while still being a vital member of the Technical Support Team.
 
 
Tech team member, Jamie Evans has been announced as the Training Champion in advance of the official Hikvision Training Academy, due to launch in September at DVS.
Ashley Howe, Technical Support Team Member at DVS



Technical Manager, Dave Davies said, ‘with Ashley joining the team, we will be dealing with enquiries far more effectively and efficiently than ever before.


 

As our client base expands we are eager to preserve our customer satisfaction. Although we have been excelling expectations in recent years, these changes have been made in advance of our projected growth to ensure continued success.’
 

 


For further information or technical support on products purchased from DVS, please contact our technical support team on 02920 455 512


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